We want you to be happy with your purchase from Sea Harrier Prints. This policy applies to consumer purchases and does not affect your statutory rights.
Please inspect your order on arrival. If your print arrives damaged, please contact us as soon as possible, preferably within three days of delivery.
Please include your order number and, where possible, clear photographs showing:
The damage to the print.
The outer packaging and any visible damage.
The delivery label.
Photographs help us assess the problem and resolve it quickly. Please retain the print and its packaging while we arrange the next steps. If you cannot provide photographs, contact us so we can arrange another way to assess the issue.
Reporting damage after three days, or being unable to provide photographs, does not affect your statutory rights.
If an item is faulty, damaged on arrival or not as described, you normally have the right to reject it for a full refund within 30 days of delivery. After this period, you may still be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015.
We will cover reasonable return postage costs for damaged, faulty or incorrect items, or arrange collection. Please contact us before posting the item so we can arrange a suitable return method.
For standard, non-personalised prints purchased online, you may cancel your order without giving a reason within 14 days starting the day after delivery.
Please notify us of your decision to cancel by emailing the address below. You must then send the item back within 14 days of notifying us.
Please inspect your print through its clear protective sleeve wherever possible. We ask that you return it unopened, with its original plastic sleeve and backing board, wherever reasonably possible.
You may open the sleeve and handle the print as reasonably necessary to inspect it. If you remove it, handle it carefully by the edges to avoid marking the printed surface.
If
