Last updated: 3 October 2026
This policy explains how Sea Harrier Prints collects, uses and protects personal information when you visit seaharrierprints.co.uk, contact us or place an order.
Sea Harrier Prints is operated by [legal business name], which is the controller responsible for the personal information described in this policy.
Business address: [full postal address]
Email: [privacy contact email]
Telephone: [contact telephone number]
Please use these details for privacy enquiries or requests concerning your personal information.
Depending on how you use our website, we collect:
Contact details: your name, email address, telephone number, billing address and delivery address.
Order information: products purchased, personalisation instructions, order dates, amounts paid and delivery information.
Payment records: payment status, transaction references and limited payment information supplied by our payment provider.
Account information: login details and account preferences if you create an account.
Correspondence: enquiries, complaints, return requests and photographs or documents you provide.
Custom artwork information: names, wording, photographs or other material you submit for a personalised print.
Technical information: IP address, browser and device information, website requests and security logs.
Marketing preferences: subscription choices and records of consent where applicable.
Cookie and tracking information: as explained in the cookies section below.
Payment card details are handled by the payment provider used at checkout. Please do not send full card details by email or through our contact forms.
Most information is supplied directly by you when you order, create an account, contact us or submit personalisation details.
We also receive payment updates from payment providers and delivery updates from postal or courier services. Technical information may be collected automatically when you use the website.
If you provide another person’s details, for example for gift delivery or personalisation, please tell them that you have shared their information with us and direct them to this policy.
We use personal information for the following purposes and lawful bases:
| Purpose | Lawful basis |
|---|---|
| Process orders, take payment, produce prints and arrange delivery | Performance of our contract with you |
| Respond to enquiries about a proposed purchase | Steps taken at your request before entering a contract |
| Provide customer accounts and order support | Performance of our contract with you |
| Meet accounting, tax and other statutory requirements | Legal obligation |
| Fulfil statutory consumer remedies | Legal obligation |
| Manage complaints, disputes and legal claims | Legitimate interests in resolving issues and protecting our legal rights |
| Protect the website, investigate fraud and maintain reliable services | Legitimate interests in safeguarding our business and customers |
| Send optional promotional emails | Consent |
| Use optional analytics or advertising technologies | Consent where required, as described in our cookie information |
Where we rely on legitimate interests, we consider the effect on your rights and interests and use only information reasonably necessary for that purpose.
Required checkout details enable us to process payment and deliver your order. If you do not provide them, we may be unable to fulfil your purchase.
We use WooPayments to process payments offered through that service. Information needed to process the transaction, authenticate payments and prevent fraud is shared with WooPayments and its payment partners, including Stripe where applicable.
This may include your name, billing details, email address, order value, transaction information and technical information.
Payment providers may also process information for their own legal, security and regulatory purposes under their privacy notices:
Automattic: https://automattic.com/privacy/
Stripe: https://stripe.com/privacy
Other payment providers used at checkout: [list any other active providers and link their privacy notices, or remove this line].
We share relevant information with organisations that help us operate the shop and fulfil orders, including:
Payment providers.
Royal Mail and any other delivery services used for your order.
Website hosting, email and technical support providers.
Printing or fulfilment partners, where used.
Accountants, insurers and professional advisers where necessary.
Authorities where disclosure is required by law.
Our service providers include:
Website hosting: [provider]
Email services: [provider]
Printing or fulfilment: [provider, or state that production is handled in-house]
Analytics, advertising or visitor-security services: [providers and purposes, or state that none are used]
We share only information relevant to the service or purpose concerned. Some recipients, such as payment providers and delivery services, may act as independent controllers.
Some service providers may process personal information outside the United Kingdom.
[Identify the providers and relevant countries, and explain the applicable safeguards: for example, UK adequacy regulations or approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum. If no restricted international transfers occur, replace this paragraph with an accurate statement.]
You can contact us for further information about applicable transfer safeguards or to request a copy, subject to necessary redactions.
We retain personal information only for as long as necessary for the purposes described in this policy.
Our retention arrangements are:
Order, invoice and accounting records: [period and starting point appropriate to your business’s legal requirements].
Customer accounts: while the account remains active, with inactive accounts reviewed after [period]. Records needed for legal or accounting purposes may be retained separately.
Enquiries, complaints and returns correspondence: [period after resolution], unless needed longer for an ongoing dispute or legal claim.
Personalisation files and customer-supplied photographs: [period after fulfilment], unless you request and agree to storage for repeat orders.
Security and technical logs: [period].
Analytics and tracking records: [period].
Marketing subscription records: until you unsubscribe or we cease using the list. We retain a minimal suppression record where necessary to respect your opt-out.
Where a fixed period cannot be determined in advance, we consider the purpose, legal obligations, outstanding disputes and whether continued retention is necessary.
Backups may retain deleted information until they expire under our backup schedule: [schedule].
Our website uses cookies and similar technologies for functions such as maintaining your basket, checkout sessions and account login.
Our cookie information explains the technologies used, their providers, purposes and durations.
Cookie information: [link to your Cookie Policy or detailed cookie settings].
Optional technologies requiring consent, including advertising trackers and any consent-based analytics, should operate only after you agree. You can withdraw or change your choices through [cookie settings link or instructions].
Where a technology is used under a legal exemption from consent, our cookie information explains its purpose and any applicable opt-out.
Blocking essential cookies through your browser may prevent parts of the shop from working correctly.
Where you subscribe to promotional emails, we use your details to send the updates you requested.
You can unsubscribe at any time using the link in a marketing email or by contacting us. Withdrawing consent does not affect the lawfulness of earlier processing.
Order confirmations, delivery updates and messages needed to resolve an order are service communications, rather than optional marketing.
We use appropriate technical and organisational measures to protect personal information, including access controls and measures appropriate to the systems we use.
